Automation Logic offers four Support, Training and Maintenance Services:
- Our implementation training enables our clients to up-skill the team that will provide ongoing support to an automation project once it has been delivered into production. Unlike training offered by product vendors, Automation Logic training is tailored to the specifics of the client implementation and will cover all aspects, technologies and processes that are impacted. The end result is staff able to properly utilise and support the specific implementation which has been delivered, leading to far better staff satisfaction, faster adoption and better overall service results.
Implementation training is always included as part of any initial implementation, but “refresher” courses may also be required as internal staff members change over time.
“Call AL” – Emergency response
- Sometimes our clients find themselves in a position where mission critical services have failed in some way and they need access to our skilled staff quickly. When it’s time to “Call AL” we will get the right subject matter expert(s) quickly on site to remediate and/or solve the identified issues in the most expedient way possible, creating the required breathing space for a more considered (documented and supportable) long term resolution.
Long Term Support
- Automation Logic are happy to enter into a long term support and maintenance agreement on any implementation in which we have been involved. This agreement may or may not include the provision of on-site staff at a client’s premises and would always include a documented and agreed service level agreement to provide metrics on which to base performance.
Long Term Third Party Support
- The ability to provide a third party support contract gives our clients the ability to consider outsourcing the support of other implementations where Automation Logic was not involved in the original project. A third party support agreement is only be entered into after an Audit for Supportability assessment has been completed.